Tried another company first, terrible luck even trying to get a hold of someone to talk to so we looked elsewhere.Our AC broke last summer, didn't want to go through another summer without it again. I got in touch with Michael and he was able to get someone to check out our AC later that week. Was worried about our dogs, but he said the guy coming out for the inspection loved dogs, bonus points! Just didn't want them getting in his way .Larry came out to check out the AC, took some notes, said hi to the dogs, and was on his way. Didn't take long, he's very nice. The following week he came back to replace our AC. Now we don't have to suffer the heat a second year in a row! Definitely recommend them.