Questions to Ask to Find the Best HVAC Contractor

Questions to Ask to Find the Best HVAC Contractor

Choosing the right HVAC contractor to install, maintain, or upgrade your HVAC is just as important as buying the best system for your home. A good HVAC contractor can be the difference between a smooth installation that lasts for years to come, and one that winds up costing you time and money. Knowing the right questions to ask an HVAC contractor can make all the difference.

In order to find the best local HVAC contractor, do your homework and carefully research your options and the services offered by specific HVAC companies. Here are some of the most important questions you should be asking during your search.

How long has the HVAC company been in business?

HVAC companies that aren’t reliable don’t remain in business for long. Look for an HVAC company that has been operating for many years—at least a decade or more under the same name. This will ensure that the technicians working there have already encountered a wide variety of issues in a wide variety of homes, and will know how to handle any issue that may come up with your installation. Beware of companies that closed due to poor reputation and reopened with a new name. Look at company websites to determine how long they have been in business. For example, at Superior Mechanical, we’ve been in business for over 30 years.

Are the HVAC contractors licensed and accredited?

A contractor who isn’t licensed and accredited is one whom you should not trust with your HVAC—period. The difference between a handyman and a professional contractor is a license—and it could also be the difference between quality work and an HVAC nightmare. Repair men who do not bother to get licensed, bonded, and insured usually perform substandard work, and if an unlicensed technician tears up your house and leaves the job unfinished, you’ll be out of luck and it’s likely that your insurance company won’t be eager to help you out of.

Does the HVAC contractor have references?

References are the best way to ensure a contractor has carried out successful installations in the past. A good contractor should be able to provide you with at least three names and phone numbers of previous customers whom you may contact. If the contractor does not have any references, or worse, becomes offended when you ask for them, you should take it as a red flag to hire another contractor.

Does the HVAC contractor have good listening skills?

Most repairmen and contractors have good mechanical skills, but may or may not have good listening skills. It’s important that your HVAC contractor be able to listen carefully to what you have to say and understand what you are asking for. This is something that you can determine by checking testimonials and references to see if previous customers felt like they were listened to and had their concerns met by their contractor.

Does the HVAC contractor offer an up-front pricing and time estimate?

There’s nothing worse than an HVAC repair job that seems to go on…and on…and on as the contractor tacks on more and more issues onto the bill. You don’t want to be without air conditioning during the summer or heat in the winter. A professional HVAC contractor should provide an up-front estimate of costs and time, in writing, which states how long the estimate will be valid.

Does the HVAC company conduct background checks?  

Your HVAC technician will be in your home and on your property for several hours, so it is important that you feel safe in their presence. Make sure that the HVAC company you work with performs background checks on all its employees. 

Does the HVAC contractor offer preventative maintenance packages?

Periodic preventative maintenance is the best way to ensure that your equipment will run smoothly for years to come and allows minor issues to be diagnosed in order to save you from expensive replacements and repairs down the road. Look for a company that offers preventative service packages so that you may gain the added peace of mind and extend your equipment’s lifespan.